ITSM implementation success Assignment Example | Topics and Well Written Essays - 4000 words

ITSM implementation success - Assignment Example The application of this approach also recognizes that the information technology systems cannot work independently without accountability. Appropriate management of the Information technology systems using the ITSM approach also helps organization to discover strategize that can be used to offer the IT services at reduced competitive costs. The ITSM design was made up to respond to the tests that were encountered by medium and small sized organizations in an attempt to adapt an IT model that is centered to the views and opinions customers. This approach has also developed affordable applications that apply expertise skills helping the organization to obtain all the benefits related to ITSM. Most organizations put all efforts and best practices in place to give their customers the goods and services yet they do not reap the maximum benefits from their activities in relation to their efforts (Leonardi, 2007). These organizations fail to get all the benefits because they do not implemen t the appropriate cost effective approaches in their activities. The traditional practices in return consume more resources in terms of capital, labor and time. As compared to the traditional operation management practices, the ITSM approach reduced the operational costs greatly mainly due to the use of advanced information technology systems as well as applying expertise skills in the use of the approach. Another major aim of the application of Information Technology Service management approach is to enhance the delivery of IT related services to customers based on the process oriented approach. This involves examining and optimizing all services provided to the customers to ensure that they meet the interest and the values that the customers require. ITSM introduces the focus on the delivery of end to end services by applying the best practice process models while the traditional approaches focused on managing on Information technology as a stack. ITSM also aligns the IT services with the new changing trends of the organizations. Some of the changing patterns and emerging trends in most organizations include the size or the organization, advancement of the IT systems change of the organizations goals and the change of the organizations goals and visions. For an organization improve service delivery to their customers, some factors should be considered. These factors include quality planning, efficient project management and commitment by the staff to service delivery and the involvement of the organization in providing Information Technology systems. The ITSM approach similarly helps the organizations to effectively plan and create strategies that enhance quality planning as well as improve the service delivery to customers. Quality and strategic planning which is enhanced by the ITSM approach is the ability of the organization to collectively have control and manage the future and destiny of the organization. Project management as a factor for enhancing ser vice delivery to the customer is defined as the formal approach to changes in the organization such some of the projects organizations may be involved in include system development, procurement and implementation and cultural changes among others. According to Van, B. J et al (2008) Information Technology Service Management (ITSM) has gained popularity in both public and